Shipping & Returns
Canada and the US: $15.95 per item + $0.75 per additional item
Everywhere Else: $15.95 + $0.97 per additional item
Large orders may be subject to shipping and handling cost adjustment.
The customer is responsible for shipping and handling costs. Regarding return shipping, please see my returns and exchanges policy.
Customers ordering from outside of Canada are responsible for the payment of any international customs fees and/charges that may apply. Please review your post office and customs policies.
All packages are shipped via Canada Post.
Packages traveling outside of North America may take anywhere from 6-12 weeks to arrive at their destination.
Orders generally ship within 1-5 business days after purchase. For custom orders, please allow up to 3 weeks for shipment.
Easy Returns & Exchanges
If you are not completely satisfied with your purchase, we will happily accept refunds and exchanges under the following conditions:
Please email firstname.lastname@example.org within 7 business days from receiving your item. Return shipping costs will apply.
Incorrect items and/or missing items from your order will be shipped/exchanged at no extra cost.
Yarn that has been caked or wound into a ball may not be returned.
Returned items must be shipped back in resale condition. A refund or exchange will not be issued for returned items that appear used, damaged, and/or soiled.